Restaurant ordering is broken and AI is starting to fix it.

In this episode of the ChatGTM Podcast, Michael Beck and Chad Horn sit down with Stephen Klein, CEO and co-founder of Saivory, to break down why most restaurant ordering experiences are inefficient and how AI can dramatically improve both customer experience and revenue.

Stephen shares how Saivory is helping restaurant brands reduce reliance on third-party platforms, increase first-party sales, and turn ordering into a frictionless experience using natural language and smart cart optimization.

They go deep on the real problem with third-party platforms, why first-party data is the real asset, and how AI is reshaping the way customers discover and order food.

Key topics in this episode:
• Why restaurant ordering is fundamentally broken
• How AI can turn 50 clicks into a single prompt
• The real cost of third-party platforms
• How to increase AOV without hurting the experience
• Why first-party data is the future of restaurant growth
• Building AI tools that actually work in real operations

Stephen also shares how Saivory works with brands like Shipley Do-Nuts and why their approach focuses on collaboration, not just software.

If you're an operator, marketer, or building in restaurant tech, this episode gives you a practical look at what’s changing right now.

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#restauranttech #ai #digitalordering #firstpartydata #saas #marketingstrategy #chatgtm #growthstrategy

Carmela Hughley, SVP of Marketing at Rita’s Italian Ice, breaks down how a 600+ location brand turns community, nostalgia, and product innovation into real revenue.

This isn’t about feel-good marketing. It’s about building a brand people come back to for decades.

Inside this episode:
• How Rita’s uses community initiatives to drive loyalty
• Why nostalgia is a competitive advantage
• The real role of data, apps, and personalization
• How 80+ flavors fuel repeat visits and urgency
• What most brands miss about “giving back”

Rita’s isn’t just selling ice and custard. They’re building emotional memory at scale.

Carmela also shares how they balance:
• Digital vs physical engagement
• Franchise growth and brand consistency
• Creativity in a noisy marketing landscape

If you’re building a brand, this episode will challenge how you think about growth.

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#MarketingStrategy
#BrandGrowth
#CustomerLoyalty
#FranchiseBusiness
#CommunityMarketing
#RetailMarketing
#GTMStrategy
#FoodBrand
#MarketingLeadership

Healthcare isn’t broken because of cost. It’s broken because of experience.

Kobby Amoah, CEO of River Health, breaks down why the system fails patients and what happens when you rebuild it around simplicity, access, and real-world behavior.

This isn’t theory. It’s a different model already working across restaurants, retail, and hourly workforces.

Instead of insurance cards, River Health uses a payment system that works like a credit card. Instead of waiting weeks for appointments, they start with virtual primary care. Instead of confusing bills, they remove them entirely for everyday care.

We get into what most healthcare products get wrong, why employers are rethinking benefits, and how better experience actually changes behavior.

If you care about GTM, product design, or building for real users, this one’s worth your time.

Key topics:
• Why healthcare and insurance should be separated
• The UX mistakes most healthcare companies still make
• How virtual care becomes the default, not the backup
• Why simplicity drives higher utilization
• The ROI model: retention, missed shifts, and real data
• What healthcare could look like in 5 years

Guest: Kobby Amoah — CEO, River Health
Hosts: Michael Beck, Chad Horn

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Restaurants are missing up to 50% of inbound calls… and it’s costing them real revenue.

In this episode of ChatGTM, Alex Sambvani (CEO of Slang AI) breaks down how voice AI is quietly transforming the restaurant industry by capturing missed demand, improving guest experience, and unlocking entirely new operational insights.

This isn’t about replacing humans. It’s about augmenting the front-of-house with AI that actually understands guests, handles calls, and personalizes interactions at scale.

What you’ll learn:

• Why restaurants miss 40–50% of calls (and what it really costs)
• How AI hosts are capturing lost revenue instantly
• The shift from “AI tool” → “guest experience platform”
• Why personalization is the next battleground in hospitality
• How Slang uses 30M+ calls to train better guest interactions
• The hidden data layer most operators are completely missing
• Why staff often become the biggest fans of AI

Alex also shares how guest expectations around AI are rapidly changing and why operators who adopt early will win.

If you care about GTM, AI, or the future of hospitality, this one matters.

Guest:
Alex Sambvani — CEO, Slang AI

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#RestaurantTech #VoiceAI #Hospitality #AIinBusiness #CustomerExperience #GTMStrategy #MarketingTechnology #RestaurantIndustry #AITrends #ChatGTM

Most brands invest in screens. Very few turn them into revenue drivers.

This episode breaks down why most digital experiences fail and what actually moves customer behavior in-store.

Michael Beck and Chad Horn sit down with Jason Adams from CRI to unpack how digital signage, data, and customer psychology come together to drive real ROI. From eye-tracking insights to retail media networks, this is a behind-the-scenes look at how physical spaces are becoming programmable, measurable, and massively more profitable.

Jason shares how brands are seeing measurable lift, why static signage is a missed opportunity, and how convenience stores are quietly evolving into media platforms.

If you operate in retail, QSR, or hospitality, this is the playbook for turning attention into revenue.

Topics covered:
• Why most digital signage fails
• How eye tracking changes menu design
• The real ROI of moving from static to dynamic
• Why C-stores are becoming media companies
• How retail media networks unlock new revenue streams
• The role of data and AI in physical experiences

Guest: Jason Adams, CRI

Subscribe to ChatGTM for more conversations on marketing, AI, and GTM strategy.

#DigitalSignage #RetailMedia #QSRMarketing #CustomerExperience #CStore #MarketingStrategy #GTM #AIinRetail #HospitalityTech

The conversation delves into the rethinking of the restaurant industry, focusing on the intersection of technology, loyalty, and real-world operations. It explores the cost and economics of online ordering, the consumer experience and adoption, the future of delivery, and concludes with key takeaways and a call for kindness.

Takeaways

• Rethinking the restaurant industry
• The intersection of technology, loyalty, and real-world operations

Chapters

• 00:00 Introduction and Pickup Game
• 06:27 Cost and Economics of Online Ordering
• 18:16 Consumer Experience and Adoption
• 24:34 Fulfillment and Future of Delivery

The conversation covers a range of topics including leadership, team empowerment, customer and team member experience, personal branding, stress in business, and the reconciliation of personal values with business results. Greg Creed, former CEO of Yum Brands, shares insights on marketing philosophy, leadership attributes, and the impact of personal brand on modern businesses. The conversation also delves into the importance of vulnerability in leadership, the role of courage in leadership, and the impact of internal values on business leaders. Additionally, the discussion highlights the organization Prosper and its appeal to business leaders. The conversation with Greg Creed covers the impact of the Accelerator program, the importance of addressing negative stories and focusing on the positive impact of AI, and the significance of critical thinking in AI-driven marketing. Greg shares insights on the opportunities and impact of the Accelerator program, the need to address negative stories and highlight the positive impact of AI, and the importance of critical thinking in AI-driven marketing strategies.

Takeaways

• Leadership and team empowerment
• The impact of personal brand on modern businesses Opportunity and impact of the Accelerator program
• Addressing the negative stories and focusing on the positive impact of AI
• The importance of critical thinking in AI-driven marketing

Chapters

• 00:00 Introduction and Guest Tease
• 06:10 Leadership and Team Empowerment
• 12:52 Personal Brand and Modern Businesses
• 20:36 Stress in Business and Internal Values
• 28:08 Prosper and Taking a Stand
• 39:05 The Importance of Critical Thinking in AI-Driven Marketing
  
  #marketingstrategy #leadership #brandbuilding #AIinbusiness #customersuccess #growthstrategy #restaurantindustry #culturematters

The conversation covers various topics related to Coco Robotics, including its launch event, capabilities, impact on food delivery, design, scalability, government approvals, deployment, tipping points, impact on restaurants, expansion into other verticals, growth and partnerships, PR and brand trust, upcoming events, and rapid fire questions.

Takeaways

• Coco Robotics is revolutionizing the last-mile delivery industry with its autonomous delivery robots.
• The company's focus on quality, sustainability, and efficiency is driving its success in various cities and markets.

Chapters

• 00:00 Introduction and Work Culture
• 05:47 Coco Robotics Impact on Food Delivery
• 10:54 Coco Robotics Scalability and Expansion
• 18:00 Coco Robotics Tipping Points
• 23:44 Coco Robotics Growth and Partnerships
• 32:02 Closing Remarks