Restaurant ordering is broken and AI is starting to fix it.

In this episode of the ChatGTM Podcast, Michael Beck and Chad Horn sit down with Stephen Klein, CEO and co-founder of Saivory, to break down why most restaurant ordering experiences are inefficient and how AI can dramatically improve both customer experience and revenue.

Stephen shares how Saivory is helping restaurant brands reduce reliance on third-party platforms, increase first-party sales, and turn ordering into a frictionless experience using natural language and smart cart optimization.

They go deep on the real problem with third-party platforms, why first-party data is the real asset, and how AI is reshaping the way customers discover and order food.

Key topics in this episode:
• Why restaurant ordering is fundamentally broken
• How AI can turn 50 clicks into a single prompt
• The real cost of third-party platforms
• How to increase AOV without hurting the experience
• Why first-party data is the future of restaurant growth
• Building AI tools that actually work in real operations

Stephen also shares how Saivory works with brands like Shipley Do-Nuts and why their approach focuses on collaboration, not just software.

If you're an operator, marketer, or building in restaurant tech, this episode gives you a practical look at what’s changing right now.

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#restauranttech #ai #digitalordering #firstpartydata #saas #marketingstrategy #chatgtm #growthstrategy

Carmela Hughley, SVP of Marketing at Rita’s Italian Ice, breaks down how a 600+ location brand turns community, nostalgia, and product innovation into real revenue.

This isn’t about feel-good marketing. It’s about building a brand people come back to for decades.

Inside this episode:
• How Rita’s uses community initiatives to drive loyalty
• Why nostalgia is a competitive advantage
• The real role of data, apps, and personalization
• How 80+ flavors fuel repeat visits and urgency
• What most brands miss about “giving back”

Rita’s isn’t just selling ice and custard. They’re building emotional memory at scale.

Carmela also shares how they balance:
• Digital vs physical engagement
• Franchise growth and brand consistency
• Creativity in a noisy marketing landscape

If you’re building a brand, this episode will challenge how you think about growth.

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#MarketingStrategy
#BrandGrowth
#CustomerLoyalty
#FranchiseBusiness
#CommunityMarketing
#RetailMarketing
#GTMStrategy
#FoodBrand
#MarketingLeadership

Healthcare isn’t broken because of cost. It’s broken because of experience.

Kobby Amoah, CEO of River Health, breaks down why the system fails patients and what happens when you rebuild it around simplicity, access, and real-world behavior.

This isn’t theory. It’s a different model already working across restaurants, retail, and hourly workforces.

Instead of insurance cards, River Health uses a payment system that works like a credit card. Instead of waiting weeks for appointments, they start with virtual primary care. Instead of confusing bills, they remove them entirely for everyday care.

We get into what most healthcare products get wrong, why employers are rethinking benefits, and how better experience actually changes behavior.

If you care about GTM, product design, or building for real users, this one’s worth your time.

Key topics:
• Why healthcare and insurance should be separated
• The UX mistakes most healthcare companies still make
• How virtual care becomes the default, not the backup
• Why simplicity drives higher utilization
• The ROI model: retention, missed shifts, and real data
• What healthcare could look like in 5 years

Guest: Kobby Amoah — CEO, River Health
Hosts: Michael Beck, Chad Horn

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