Restaurant ordering is broken and AI is starting to fix it.

In this episode of the ChatGTM Podcast, Michael Beck and Chad Horn sit down with Stephen Klein, CEO and co-founder of Saivory, to break down why most restaurant ordering experiences are inefficient and how AI can dramatically improve both customer experience and revenue.

Stephen shares how Saivory is helping restaurant brands reduce reliance on third-party platforms, increase first-party sales, and turn ordering into a frictionless experience using natural language and smart cart optimization.

They go deep on the real problem with third-party platforms, why first-party data is the real asset, and how AI is reshaping the way customers discover and order food.

Key topics in this episode:
• Why restaurant ordering is fundamentally broken
• How AI can turn 50 clicks into a single prompt
• The real cost of third-party platforms
• How to increase AOV without hurting the experience
• Why first-party data is the future of restaurant growth
• Building AI tools that actually work in real operations

Stephen also shares how Saivory works with brands like Shipley Do-Nuts and why their approach focuses on collaboration, not just software.

If you're an operator, marketer, or building in restaurant tech, this episode gives you a practical look at what’s changing right now.

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