Showing results by narrator "Christopher Grove" in All Categories

Through the story of a $6,000 egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. 

 Customer Data and Privacy: The Insights You Need from Harvard Business Review will help you understand the tangled interdependencies and complexities and develop strategies that allow your company to be good stewards, collecting, using, and storing customer data responsibly. 

Drawn from the modern-day classic, Think & Grow Rich, this new edition dives deeper into the five core secrets that have shown the greatest success. With these five lessons, you have the power to change your life and set you upon the path of learning and self-development. Originally published in 1937, Napoleon Hill draws on stories from Andrew Carnegie, Thomas Edison, Henry Ford, and more than 500 other men of great wealth to demonstrate his moneymaking philosophies.

Edited by three of the policymakers who led the government's response to the crisis, with chapters written by the teams tasked with finding policy solutions, this book provides a comprehensive accounting of the internal debates and controversies surrounding the measures that were taken to stabilize the financial system and the economy. Offering previously untold insight into the key choices (including rejected options) and a frank evaluation of successes and failures, this volume is both an important historical document and an indispensable guide for confronting future financial calamities.

Now revised and updated for our modern world, the “complaint free” philosophy teaches you how to stop complaining, become more positive, and live the life you’ve always dreamed about. It all started more than fifteen years ago with a simple purple bracelet. Will Bowen passed out...

Bestselling historian and Pulitzer Prize finalist H. W. Brands follows the lives of General William Tecumseh Sherman and Apache war leader Geronimo to tell the story of the Indian Wars and the final fight for control of the American continent. William Tecumseh Sherman and Geronimo were keen...

Escaped Imperial officer Dirk doesn't care his crew are runaways, revolutionaries, and alleged criminals, as long as they're adequately competent and don't kill each other too often. When a smuggling job goes badly wrong and they improvise, he'll trade competency for just non-suicidal. If one crime causes problems, a second should fix it. But after a botched heist lands them in the freezing woods of a frozen planet, they need a new plan.

The Nature of Animal Healing is a groundbreaking, inspirational contribution to animal care. Dr. Martin Goldstein, one of the most successful and best-known holistic veterinarians in the country, offers here, for the first time, invaluable insights into how to give our pets a healthy, happy, and...

Guided by Voices was one of the most popular indie-rock bands of the 1990s. Critics internationally have lauded the band's brain trust, Robert Pollard, as a once-in-a-generation artist. Pollard has been compared by The New York Times to Mozart, Rossini, and Paul McCartney (in the same sentence) and everyone from P. J. Harvey, Radiohead, R.E.M., the Strokes, and U2 has sung his praises and cited his music as an influence. But it all started rather prosaically.

Common Stocks and Common Sense provides detailed insight into common stock investing, using a case-study approach based on real-world investments. Author Edgar Wachenheim is the CEO of Greenhaven Associates, boasting an average annual portfolio comparable to Warren Buffet's. In this book, he shares his knowledge and experiences by providing detailed analyses of actual investments made by himself and other investors.

We are all guilty of it. We call people terrible names in conversation or online. We vilify those with whom we disagree and make bolder claims than we could defend. We want to be seen as taking the moral high ground not just to make a point, or move a debate forward, but to look a certain way - incensed, or compassionate, or committed to a cause. We exaggerate. In other words, we grandstand. Nowhere is this more evident than in public discourse today, and especially as it plays out across the internet. 

Rising tensions between China and the United States have kept the financial markets on edge as a showdown between the world's two largest economies seems inevitable. But what most people fail to recognize is the major impact that the financial markets themselves have had on the creation and acceleration of the conflict. In Financial Cold War, market structure and geopolitical finance expert James Fok explores the nuances of China-US relations from the perspective of the financial markets.

An inventor, adventurer, entrepreneur, collector, and entertainer, and son of legendary scientist-astronaut Owen Garriott, Richard Garriott de Cayeux has been behind some of the most exciting undertakings of our time. A legendary pioneer of the online gaming industry and a member of every...

The world is becoming less religious. Since 2007, there has been a pervasive decline in religious belief and most of the world's people now say that God is less important in their lives than they said he was in the quarter century before 2007. Many factors contributed to this dramatic shift, but as Inglehart shows, certain ones stand out. Utilizing a massive global database, Inglehart analyzes the conditions under which religiosity collapses, and explores its implications for the future. 

We live in an interconnected world, where security problems like terrorism are spilling across borders, and globalized data networks and e-commerce platforms are reshaping the world economy. This means that states' jurisdictions and rule systems clash. How have they negotiated their differences over freedom and security? Of Privacy and Power investigates how the European Union and United States, the two major regulatory systems in world politics, have regulated privacy and security, and how their agreements and disputes have reshaped the transatlantic relationship.

The United States may still be the world's strongest country, but it now faces real challenges at both a global and regional level. The unipolar world which was dominated by America after the Cold War is gone. Unlike the Soviet Union, China is both a military and economic competitor and it is actively challenging the norms and institutions that the US used to shape an international order during and after the Cold War.

Businesses have a big role to play in a capitalist society. They can tip the scales toward the benefit of the few, with toxic side effects for all, or they can guide us toward better, more equitable long-term solutions. Christopher Marquis tells the story of the rise of a new corporate form - the B Corporation. These companies undergo a rigorous certification process, overseen by the B Lab, and commit to putting social benefits, the rights of workers, community impact, and environmental stewardship on equal footing with financial shareholders.

Though Joseph Smith's run for president is now best remembered for its gruesome end, the renegade campaign was revolutionary. Smith called for the total abolition of slavery, the closure of the country's penitentiaries, and the reestablishment of a national bank to stabilize the economy. But Smith's most important proposal was for an expansion of protections for religious minorities. At a time when the Bill of Rights did not apply to individual states, Smith sought to empower the federal government to protect minorities when states failed to do so. 

As the cultural conversation around race, gender, and sexuality has evolved, straight white men are becoming increasingly aware of their privilege. But many may be left thinking, "OK, what am I supposed to do about it?" "We need a way forward beyond feelings of guilt, overwhelmingness, anger, and denial." Straight white male pastor Chris Furr offers a guide to deconstructing that privilege in Straight White Male. With an emphasis on confession and redemption, Furr invites other privileged men to reconsider the ways they live, work, believe, and interact with others.

While the idea of not working can be simultaneously wonderful and overwhelming, you can figure out what you want the end of your career and your retirement to look like before you submit your resignation. This book won't help you figure out whether or not you can afford to retire, but it will help you figure out what you'd like to do and who you'd like to be.