Most workplace training isn’t failing because of effort or investment. It’s failing because it stops at exposure. In this episode, we sit down with Scott Zoll to unpack why so much learning doesn’t translate into real behavior change, and what organizations are getting wrong about how people actually learn at work.

We get into the gap between completion and application, why training alone can’t drive transformation, and the hidden cost of investing in learning that doesn’t stick. Then we shift to what actually works: designing for behavior, embedding learning into the flow of work, and holding leaders accountable for reinforcement.

If nothing changes after the training, this episode will help you rethink what learning should be doing instead and how to make it matter.

Guest Bio:

Scott Zoll

Scott Zoll brings 25+ years of consultative sales experience to his work with L&D clients, with a track record of partnering with complex organizations to identify real learning needs and build solutions that stick. He's worked across every market segment, from growing mid-market companies to globally recognized enterprises, including Deloitte, PwC, AbbVie, Merck, Chevron, Estée Lauder, and Kraft Heinz. Scott's strength is in navigating multi-stakeholder environments where the buying decision is thoughtful and the relationship matters as much as the outcome — exactly the kind of work Nova does best.