It’s Not You—It’s Your Hospitality cover art

It’s Not You—It’s Your Hospitality

It’s Not You—It’s Your Hospitality

By: Preston Lee
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Summary

It’s Not You, It’s Your Hospitality is for independent restaurant owners, operators, and leaders who want to build thriving businesses without burning out their teams or losing sight of what hospitality really means.


Hosted by Preston Lee, founder of The 30% Rule, this podcast dives into the systems, leadership strategies, and culture shifts that separate the struggling 90% of restaurants from the top 10% that thrive. With over 20 years in the industry and a decade spent helping major brands grow sales, Preston shares raw stories, proven tools, and hard lessons learned from the front lines.


If you’re tired of high turnover, inconsistent guest experiences, and the endless cycle of training without transformation—this podcast will dive deep into the world of Hospitality and show you how to fix it once and for all.


Because at the end of the day, it’s not you—it’s your hospitality.

© 2026 It’s Not You—It’s Your Hospitality
Economics
Episodes
  • Restaurant Server-to-Manager Blueprint (The Leadership Training Nobody Gets)
    May 15 2026

    Server to Manager Training isn’t about learning more menu knowledge or perfecting steps of service… it’s about learning how to think like a leader in a broken system.

    In this restaurant manager/leadership training session, we break down what actually separates a high-performing server from someone ready to step into management, operations, or ownership.

    To show this, Preston sits down with an experienced Gen Z server who’s trying to figure out her next move, from becoming a stronger server to eventually stepping into restaurant management, leadership, and possibly ownership. The conversation dives deep into restaurant culture, toxic management habits, hospitality standards, emotional control, and what it actually takes to grow in the hospitality industry.

    This isn’t surface-level restaurant advice. It’s a real in depth training about what servers deal with every day and how to overcome these tribulations to develop themselves into true restaurant leaders.

    Throughout the video, they discuss:
    • How to move from server to manager
    • Leadership vs management in restaurants
    • Handling difficult guests professionally
    • Increasing sales and check averages
    • Building hospitality culture and accountability
    • Why emotional control is a leadership superpower
    • Seniority vs performance-based tactics
    • How high performers should be thinking about the industry

    If you work in restaurants, bars, hotels, fine dining, casual dining, or any restaurant operations, this video will give you practical insight into leadership, personal growth, and career development inside the service industry.


    🔥 Reserve your seat at our free training built for the 2026 workforce. Learn the 4-Domino Sequence Behind Every Restaurant Doing $7M+ With 15% Margins, The Proven System That's Scaled 350+ Restaurants By Weaponizing Hospitality and much more!

    Reserve Your Seat Here 👉 https://join.30percentrule.com/training

    Show More Show Less
    1 hr and 3 mins
  • Restaurant Management Training that Turns Them into Leaders (ROI time)
    May 8 2026

    For this in depth restaurant management training...Preston sits down with rising restaurant leader Camille, to break down the real-world management training that transforms restaurant managers into true leaders.

    After leaving her photography business, Cammy started as a hostess in 2021 and quickly climbed the ranks into restaurant leadership. Now managing the floor at a busy Southern California Mexican restaurant, she shares the biggest challenges she and restaurant managers face today, from guest recovery and hospitality consistency to leadership culture and team accountability.

    This conversation dives deep into:

    • Restaurant management training
    • How to become a better restaurant leader
    • Guest recovery systems that actually work
    • Hospitality vs. service
    • Building consistency in restaurant operations
    • Managing restaurant culture and employee productivity
    • Leadership mindset for restaurant managers
    • How top-performing restaurants create unforgettable guest experiences
    • The difference between “order takers” and “experience makers”
    • Restaurant systems, training, and accountability

    Preston shares his lessons from working with 350+ restaurants worldwide and explains why leadership, systems, and training are the foundation of every successful restaurant brand.


    🔥 Reserve your seat at our free training built for the 2026 workforce. Learn the 4-Domino Sequence Behind Every Restaurant Doing $7M+ With 15% Margins, The Proven System That's Scaled 350+ Restaurants By Weaponizing Hospitality and much more!

    Reserve Your Seat Here 👉 https://join.30percentrule.com/training

    Show More Show Less
    1 hr and 13 mins
  • Coffee Shop Marketing and Branding That Changes Everything l with Coffee Dose founder Jeni Castro
    Apr 30 2026

    If you think restaurant marketing is just posting pretty food photos… you’re already losing.

    In this in depth interview, I sit down with Coffee Dose founder Jeni Castro, one of the most disruptive and effective marketers in the coffee and hospitality space, to break down what actually drives sales, brand loyalty, and real growth.

    From building a cult-like following with “Anti-B*tch Serum”… to creating lines out the door by going against the grain of traditional marketing plans… Jeni shares exactly how she turned bold, unapologetic branding into a multi-location powerhouse. This is a masterclass in not just Coffee Shop Marketing and Branding, but can be applied to any business.

    In the podcast, we go deep into:

    ✔️ Why most restaurant marketing is completely broken
    ✔️ The biggest mistake owners make when hiring marketing agencies
    ✔️ How to stand out in an oversaturated industry
    ✔️ Why “playing it safe” is killing your brand
    ✔️ The real relationship between marketing and revenue
    ✔️ How hospitality (NOT marketing) is what actually brings guests back
    ✔️ What it takes to scale without losing your identity

    Jeni also shares her journey from burnout in another business… to building Coffee Dose into a brand people drive across counties for.

    Marketing gets people in the door.
    Hospitality is what makes them come back.

    If you’re a restaurant owner, operator, or entrepreneur trying to grow, this is truly a masterclass in cutting through the noise and building a brand that actually converts.

    🔥 Reserve your seat at our free training built for the 2026 workforce. Learn how to build simple, repeatable systems that run even when you’re off-site:
    👉 https://join.30percentrule.com/training

    --

    Show More Show Less
    1 hr and 6 mins
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All stars
Most relevant
Based in the UK and a fan of the 30% rule and ideals. Will be in in touch regarding bringing your expertise to our team and venues and looking forward to hearing more, learning from this podcast and glad to have left the first of many five star reviews!

Very insightful and looking forward to hearing more

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