How to Handle Attitude Issues
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How to Handle Attitude Issues
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About this listen
How leaders should handle a team member’s “bad attitude,” is the subject of this episode of 'How to Lead' with Kate Waterfall Hill. Kate discusses how attitude is usually a sign, not the root issue, and recommends separating capability from behaviour, addressing issues early, asking what’s going on and listening. Leaders should also examine their own clarity, the space they create for honesty, and the broader culture.
Episode Highlights:
00:00 Handling Bad Attitudes
00:46 Linda’s Team Dilemma
01:42 Stop Avoiding the Talk
02:32 Lead With Curiosity
03:19 Behavior vs Capability
04:25 Say It Early Cleanly
05:12 Ask Listen Understand
06:01 Look in the Mirror
06:44 Set Clear Expectations
07:32 From Curiosity to Accountability
08:11 Weekly Practice Checklist
09:00 Wrap Up and Next Steps
Useful links:
The Digital Academy Online Course
Free Resources and more information on Kate's coaching programmes
Buy the "How to Lead" book
Connect with Kate on LinkedIn
Follow Kate on TikTok
Contact Kate