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Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?

    Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?
    Jun 11 2026
    Dave Rogers and Steve Shaw tackle one of the most under-trained skills in the dealership: the art of diffusing a hostile customer. They cover why most associates have poor customer-diffusion skills, what to do when a customer drops the F-bomb, how to define your line in the sand BEFORE the conflict starts, and a set of practical diffusion strategies for the service drive.
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    31 mins
  • Episode 51 - The Extended Oil Change Lie

    Episode 51 - The Extended Oil Change Lie
    Jun 9 2026
    Dave Rogers and Steve Shaw expose what they're calling The Pseudo Warranty Conspiracy: a 25-year, quiet financial shift by automotive manufacturers that transferred billions in warranty cost off OEM books and onto dealers (via reinsurance liability) and customers (via repair bills). The mechanism: extending service intervals so that wear-and-tear failures fall outside warranty coverage, while vehicles also fail sooner. The episode connects warranty cost, planned obsolescence, used car mechanical liability, and dealer reinsurance plans into one unified financial picture.
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    33 mins
  • Episode 50 - The Great Debate: Leader or Manager in the Service Drive?

    Episode 50 - The Great Debate: Leader or Manager in the Service Drive?
    Jun 7 2026
    Episode 50 of Fixed Ops Focus Live tackles the difference between management and leadership—and what really separates a good service manager from a great one. Guest Bob Orozco of Wilmington Land Rover shares his path from service advisor to service manager to general manager, while Profit Partner Michael Keene of Chameleon shows how the right data helps managers grow into true leaders. Tune in for real stories from the bays, one immediate-impact idea you can put to work today, and practical takeaways to make your dealership better.
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    Less than 1 minute
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