Sense & Respond
How Successful Organizations Listen to Customers and Create New Products Continuously
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3 Months Free
£5.99/mo after 3 months. Cancel monthly.
Offer ends on 15 July 2026 at 11:59 BST.
Sense & Respond
Narrated by:
Graham Rowat
Buy Now for £12.23
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Narrated by:
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Graham Rowat
This is no mere tech issue. The transformation requires a complete rethinking of the way we organize and manage work. And, as software becomes ever more integrated into every product and service, making this big shift is quickly becoming the key operational challenge for businesses of all kinds. We need a management model that doesn't merely account for, but actually embraces, continuous change. Yet the truth is, most organizations continue to rely on outmoded, industrial-era operational models. They structure their teams, manage their people, and evolve their organizational cultures the way they always have.
Now, organizations are emerging, and thriving, based on their capacity to sense and respond instantly to customer and employee behaviors. In Sense and Respond, Jeff Gothelf and Josh Seiden vividly show how these companies operate, highlighting the new mindset and skills needed to lead and manage them—and to continuously innovate within them.©2017 Jeff Gothelf and Josh Seiden
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