The biggest AI risk isn't hallucination, says Santiago Castro. It's expecting a generative tool to behave like a search engine.Edosa Odaro and Lindley Gooden sit down with Santiago Castro, Director of Data & AI Strategy at Pay.UK (the UK's retail payments authority) and formerly Global Head of AI & Automation at MUFG, to examine why so many organisations are still applying old, deterministic thinking to a new, probabilistic technology.The conversation moves between the short-term instinct to cut cost and the longer-term case for using AI to create value, and between individual boardroom groupthink and organisational values, and asks the question most boards are still avoiding: are you building your AI strategy to survive next quarter, or to still be relevant in five years?GUESTSantiago Castro, Director of Data & AI Strategy, Pay.UK. Formerly Global Head of AI & Automation, MUFG.————————————————————WHAT YOU'LL TAKE AWAY►"Why three different AI models giving three different answers to the same question is a feature, not a hallucination►"The "Company A vs Company B" thought experiment: why cutting half your people to deploy AI faster loses, long-term, to the company that keeps them and builds new value instead► How AI can take the ego out of boardroom groupthink, surfacing the thing everyone was thinking but wouldn't say out loud►"The one AI risk Santiago believes most boards haven't priced in yet► Why "digital first" and "data driven" have given way to "values driven," and what that actually means in practice⏰ EPISODE TIMESTAMPS00:00 - Cold open: "This is not a Google search"01:23 - Why old, deterministic frameworks can't explain generative AI03:44 - Assumptions, curiosity, and what "hallucination" actually means06:28 - Automation vs reinvention: the Uber and Airbnb AI lesson08:33 - Is AI the "holy grail" for cutting costs?09:16 - Company A vs Company B: the thought experiment every board should run12:57 - Taking the ego out of boardroom groupthink14:51 - The left-brain, right-brain case for AI as a playground, not a crutch19:16 - Where AI hits a hard stop: financial advice, guardrails, human-in-the-loop21:14 - The number one AI risk nobody's pricing in28:33 - Santiago's own AI agents, built from his favourite philosophers30:00 - "This is values driven": why digital-first and data-driven aren't enough36:16 - What typewriters and painting teach us about AI and jobs──────────────────────────────────────ABOUT THE AI VALUES PODCAST:The AI Values Podcast is where leaders come to think clearly about the trade-offs behind AI adoption not just the opportunities. Hosted by Edosa Odaro (author, 'The Values of AI') and Lindley Gooden (author, 'The Future of Truth'), with weekly conversations at the intersection of AI, trust, governance, and the future of work.🎙 SUBSCRIBE to The AI Values Podcast for honest, rigorous conversations at the intersection of AI ethics, AI governance, and business leadership.◼ Find out more The AI Values Institute◼ Reach out: podcast@theaivalues.org ◼ Get the Weekly AI Values Dispatch ◼ Co-Hosts: Edosa Odaro & Lindley Gooden