AI has moved far beyond experimentation, but many organizations are still figuring out what happens when it becomes part of everyday work. In this episode of That Tech Pod, we sit down with Meredith Kildow, President of Consilio, to explore what it really takes to operationalize AI at scale.

Drawing on more than 25 years of experience spanning sales, consulting, operations, and executive leadership, Meredith shares a practical perspective on why successful AI adoption is less about technology and more about ownership, process design, culture, and execution. We discuss the difference between running AI pilots and embedding AI into mission-critical workflows, why many organizations struggle to translate productivity gains into measurable business outcomes, and how leadership teams should think about accountability when AI becomes part of the workforce.

The conversation also examines AI's impact on consulting and professional services, where efficiency gains can fundamentally reshape how value is delivered to clients. Meredith offers insights into the common mistakes organizations make when they try to solve people and process challenges with technology alone, the growing complexity that can come with increased automation, and what today's leaders may be misunderstanding about AI's long-term role in business.

This episode is a candid look at the operational realities of AI adoption and why the companies seeing the greatest results are focusing as much on people and culture as they are on the technology itself.

Meredith Kildow is an accomplished operations and sales executive with more than 25 years of experience across multiple industries. Her areas of expertise include expanding go-to-market strategies and bringing high performing teams together through both organic and inorganic growth. Meredith is a champion of combining data-driven approaches with an emphasis on people, culture, and transformation to grow motivated, balanced teams. As President, Meredith is focused on driving excellence in Consilio’s combined commercial business lines, including revenue, account management, and operational delivery across their global client base.