The Unspoken Rulebook: How Leaders Surface and Rewrite Team Norms

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The Unspoken Rulebook: How Leaders Surface and Rewrite Team Norms

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Unspoken rules—who speaks first, what counts as "hard work," how mistakes are handled—drive more team behavior than any written policy. In this episode Mina Roberts interviews Bob Price to reveal a practical, three-step method leaders can use to surface those invisible norms, diagnose which ones are harming performance, and intentionally rewrite them so daily behaviors align with stated values. Mina and Bob share compact diagnostics you can run in one meeting, neutral scripts that invite honest input without blame, and a lightweight renegotiation ritual that turns vague expectations into shared, observable practices. Grounded in real-world examples from aviation and industry, the conversation ends with a 7-day plan leaders can start immediately. If you’re tired of firefighting symptoms—missed commitments, passive resistance, or disengagement—this episode gives behavior-first tools that create measurable culture shifts.

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